Perception-Nerve

Information We Collect

At Perception Nerve, we collect information to provide better system management services and support for our clients. The data we gather helps us understand your technical needs and deliver personalized solutions.

Personal Information

Name, email address, phone number, job title, and company details when you contact us or register for our services.

Technical Data

System configurations, performance metrics, error logs, and network information during system assessments and monitoring.

Usage Information

How you interact with our website, services used, support tickets submitted, and communication preferences.

Device Information

IP address, browser type, operating system, and device identifiers when accessing our online services.

How We Collect Information

Information comes to us through direct interactions like consultation requests, automated system monitoring tools we deploy for clients, website analytics, and third-party integrations you authorize. We also receive data when you participate in webinars, download resources, or engage with our support team.

How We Use Your Information

Your information serves several important purposes in delivering effective system management services. We've organized these uses to be transparent about why we need different types of data.

Service Delivery

We use your data to monitor system performance, identify potential issues before they become problems, generate reports on system health, and provide technical support. This includes analyzing usage patterns to optimize your infrastructure and recommend improvements.

Communication

Your contact information helps us send important service notifications, security alerts, system updates, and maintenance schedules. We also use it to respond to your inquiries and provide consultation services you've requested.

Service Improvement

Aggregated and anonymized data helps us understand common system challenges, develop better solutions, and enhance our service offerings. This research doesn't identify individual clients but helps improve our overall service quality.

Legal and Security

Sometimes we need to use information to comply with Taiwan's data protection regulations, respond to legal requests, prevent fraud, or protect our systems and clients from security threats.

Data Sharing and Third Parties

We're selective about when and how we share your information. Our approach prioritizes your privacy while allowing us to provide comprehensive system management services.

Service Partners

We work with trusted technology partners to deliver complete solutions. This might include cloud service providers, monitoring tool vendors, or specialized consultants. These partners only receive information necessary for their specific role and must maintain the same privacy standards we do.

What We Never Share

We don't sell your personal information to marketers, share sensitive system data with competitors, or provide client information to unauthorized third parties. Your business data and technical configurations remain confidential.

Legal Requirements

Occasionally, Taiwan authorities or legal processes may require us to share information. When this happens, we limit disclosure to what's legally required and notify you when permitted by law.

Your Privacy Rights

You have significant control over your personal information. Taiwan's privacy laws give you several rights, and we've made exercising them straightforward.

Access Your Data

Request a copy of all personal information we have about you, including how we obtained it and who we've shared it with.

Correct Inaccuracies

Update or correct any personal information that's inaccurate or incomplete in our systems.

Delete Information

Request deletion of your personal data when it's no longer needed for legitimate business purposes.

Restrict Processing

Limit how we use your information in certain circumstances while keeping it in our systems.

Data Portability

Receive your data in a structured format that you can transfer to another service provider.

Object to Processing

Stop certain types of data processing, particularly for marketing purposes or legitimate interests.

How to Exercise Your Rights

Contact us at help@perception-nerve.com with your request. We'll verify your identity and respond within 30 days. For complex requests, we might need additional time but will keep you informed of our progress.

Data Security Measures

Protecting your information is fundamental to our business. We implement multiple layers of security to safeguard both personal data and sensitive system information.

Encryption

All data is encrypted in transit and at rest using industry-standard protocols

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Access Control

Strict role-based access ensures only authorized personnel can view your data

Monitoring

Continuous monitoring detects and responds to potential security threats

Compliance

Regular audits ensure we meet Taiwan privacy law requirements

Physical Security

Our offices and data centers use controlled access, surveillance systems, and environmental monitoring. Staff receive regular security training and sign confidentiality agreements.

Incident Response

If a data breach occurs, we'll investigate immediately, contain the issue, assess impact, and notify affected clients within 72 hours. We'll also report to Taiwan authorities as required by law.

Data Retention and Deletion

We don't keep your information indefinitely. Our retention practices balance your privacy rights with legitimate business needs and legal requirements.

Active Client Data

Personal and system data retained while you're an active client and for 3 years after service ends for support and legal purposes.

Marketing Information

Contact details for prospects retained for 2 years unless you unsubscribe or request deletion earlier.

Financial Records

Billing and payment information kept for 7 years to comply with Taiwan tax and accounting regulations.

Security Logs

System access logs and security monitoring data retained for 1 year unless needed for ongoing investigations.

Automatic Deletion

Our systems automatically flag data for review when retention periods expire. We regularly purge unnecessary information and can accelerate deletion upon request when legally permissible.

International Data Transfers

While we primarily operate within Taiwan, some data processing involves international transfers to provide comprehensive system management services.

When Transfers Occur

International transfers happen when using cloud services with global infrastructure, collaborating with international technology partners, or providing support for clients with overseas operations.

Transfer Safeguards

All international transfers use appropriate safeguards like standard contractual clauses, adequacy decisions, or certification schemes. We ensure recipient countries or organizations provide adequate data protection.

Your Rights

You can request information about specific international transfers involving your data and object to transfers in certain circumstances.

Website and Cookies

Our website uses various technologies to improve your experience and help us understand how our services are used.

Essential Cookies

These enable basic website functionality like secure login, session management, and form submissions. They're necessary for the website to work properly.

Analytics and Performance

We use analytics tools to understand website usage patterns, identify popular content, and improve user experience. This data is typically aggregated and doesn't identify individual visitors.

Managing Preferences

Most browsers allow you to control cookies through their settings. However, disabling certain cookies might affect website functionality or your ability to access some services.

Policy Changes and Updates

Privacy practices evolve with technology, regulations, and business needs. We'll keep you informed about important changes to this policy.

How We Communicate Changes

Significant changes will be communicated via email to active clients, prominent website notices, and updates to this page with clear change dates. Minor clarifications might only update this page.

Your Options

If changes affect how we use your information in ways you don't agree with, you can exercise your privacy rights including requesting data deletion or ending our service relationship.

Privacy Policy